Terms of Service

1. Acceptance of Terms

By accessing or using the Uriel Luxe Imports website or services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our services.

2. Batch Preorders

Uriel Luxe Imports consolidates goods purchased from suppliers in China into shared freight batches for delivery to Ghana. A batch is defined by its lane (air, sea or drone last-mile), capacity, and closing date.

By joining an open batch, you agree to pay the preorder amount shown for your slot. Your slot is reserved once your payment is confirmed and a tracking ID is issued.

Batch closing dates are published in advance. If a batch does not reach full capacity by its closing date, we may proceed with the filled slots or offer you the option to roll your preorder into the next open batch.

3. Payments and Fees

All payments are processed through our secure payment page. You are responsible for paying the full preorder amount, plus any applicable customs duties, taxes or fees incurred during clearance, unless otherwise stated for a specific batch.

Prices and slot availability are subject to change until a payment is confirmed. Once confirmed, your preorder price is fixed for that batch.

4. Tracking ID

Every confirmed preorder receives a unique tracking ID. You must keep your tracking ID safe; it is your reference for the status of your parcel and for contacting support.

We will not reissue a tracking ID to a third party without verifiable proof of purchase.

5. Delivery and Lead Times

Lead times are estimates, not guarantees. Typical cargo takes about 1 month and 25 days from batch close to delivery, depending on the lane, customs processing and transport conditions.

Delivery is considered complete when your parcel is handed over at the agreed delivery point in Ghana.

6. Customs and Restricted Goods

You are responsible for ensuring the goods you preorder are legal to import into Ghana and are not restricted items. Uriel Luxe Imports reserves the right to refuse or return restricted goods at the customer's expense.

We will handle customs clearance for approved goods but cannot be held liable for customs decisions made by authorities.

7. Refunds and Cancellations

Cancellations are accepted before the batch closes. After a batch closes, the order is placed in China and refunds are subject to the freight costs already incurred.

If a parcel is lost in transit, you may be entitled to a credit or replacement in line with the batch's compensation policy. Statutory rights are not affected.

8. Limitation of Liability

To the maximum extent permitted by law, Uriel Luxe Imports shall not be liable for indirect, incidental or consequential damages arising from the use of our services, including delays caused by customs, carriers, weather or events beyond our reasonable control.

Where liability does arise, it shall be limited to the amount you paid for the affected preorder.

9. Intellectual Property

The content of this website — including brand names, logos, text, graphics and design — is the property of Uriel Luxe Imports unless otherwise credited, and may not be reproduced without written permission.

10. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will always be published on this page, and continued use of our services after changes means you accept the updated terms.

11. Contact

Questions about these terms can be directed to hello@urielsluxe.com or +233 558 361 536 / +233 200 496 234, or by writing to us in Accra, Ghana.